For insurers
Check a phone’s condition before cover starts.
Pre-existing damage is hard to prove after the fact. With Lustre, policyholders check their own phone in about two minutes from its browser, and you get the evidence by API: screen and back damage and a verified IMEI.
Before cover starts
Record the phone’s condition when the policy is sold, so damage that was already there can’t become a claim later.
When a claim comes in
Get an independent read on the damage being claimed for, checked on the device itself, before you arrange a repair or replacement.
Confirm the insured phone
The IMEI is captured on the device and matched against the make and model on the policy, so you know which phone you’re looking at.
Evidence you can rely on
Evidence that stands up.
Every check is built to show it’s the right phone, photographed honestly.
Same-device proof
A one-time QR code flashes on the screen during the mirror photo, so the picture can’t be of a different phone.
Verified IMEI
Captured on the device, looked up independently and checked against the make and model you provided.
Protectors and cases
A cracked screen protector is caught and retaken, not mistaken for a cracked screen. Cases come off, or are declared and noted.
Straight into your systems
A clear result for the screen and the back, delivered by API or webhook into your policy or claims system.
How it works
About two minutes for your customer. No app.
The check runs in the phone’s own browser on iPhone and Android. See the full walkthrough
- 1
Create a check with one API call, or have Lustre text the link to your customer.
- 2
Your customer photographs the screen in a mirror while a one-time QR code proves it’s the same phone.
- 3
Then the back and camera, with cases off or declared.
- 4
You get the damage analysis and verified IMEI by API or webhook.
See it on your own phone.
Tell us about your product and volumes, and we’ll show you how Lustre fits.