Blog
Notes on device condition.
Claims, trade-ins and resale: what goes wrong when nobody can see the phone, and how to fix it.
- Trade-in and resale3 min read
There are nearly three old phones in every home. Here’s how to get more of them traded in
UK households hold millions of unused phones worth real money. A firm offer based on the phone’s real condition gives people a reason to sell, and gives you stock you can count on.
- Insurance and resale3 min read
Stolen phones are sold on. Know which phone you’re dealing with
Stolen phones are resold here and abroad, and the IMEI is how a phone is identified and blocked. Capturing it during the check, not from a form, gives insurers and resellers a better idea of which phone they’re dealing with.
- Trade-in and resale3 min read
Why trade-in quotes get cut on arrival, and how to quote on real condition
Self-graded trade-ins lead to re-quotes when the phone arrives, and re-quotes lose customers. Seeing the phone’s real condition before you make an offer fixes the problem at the start.
- Insurance3 min read
Phone claims should be as easy as buying the cover. The evidence can be too
Under the Consumer Duty, insurers shouldn’t put unreasonable barriers in the way of a claim, but they still need evidence. A two-minute check on the phone itself gives them both.
- Insurance4 min read
Pre-existing damage is the phone claim you can’t disprove
When nobody records a phone’s condition at the start of a policy, an insurer has no way to tell old damage from new. A two-minute check at policy sale changes that.