--- title: "Remote phone condition checks for trade-in and resale · Lustre" description: "See a phone’s real condition before you make an offer. Customers check their own phone in about two minutes, with no app, and you get the screen, back and an independent IMEI lookup by API." canonical_url: "https://getlustre.co.uk/trade-in" meta: "og:description": "See a phone’s real condition before you make an offer. Customers check their own phone in about two minutes, with no app, and you get the screen, back and an independent IMEI lookup by API." "og:image": "https://getlustre.co.uk/_og/d/a_Remote%2Bphone%2Bcondition%2Bchecks%2Bfor%2Btrade-in%2Band%2Bresale%2Cc_Lustre.takumi%2Clabel_For%2Btrade-in%2Band%2Bresale%2Ctitle_Remote%2Bphone%2Bcondition%2Bchecks%2Bfor%2Btrade-in%2Band%2Bresale%2Cdescription_~U2VlIGEgcGhvbmXigJlzIHJlYWwgY29uZGl0aW9uIGJlZm9yZSB5b3UgbWFrZSBhbiBvZmZlci4gQ3VzdG9tZXJzIGNoZWNrIHRoZWlyIG93biBwaG9uZSBpbiBhYm91dCB0d28gbWludXRlcywgd2l0aCBubyBhcHAsIGFuZCB5b3UgZ2V0IHRoZSBzY3JlZW4sIGJhY2sgYW5kIGFuIGluZGVwZW5kZW50IElNRUkgbG9va3VwIGJ5IEFQSS4%2Cp_Ii90cmFkZS1pbiI.png" "og:image:alt": "Remote phone condition checks for trade-in and resale" "og:image:height": "630" "og:image:type": image/png "og:image:width": "1200" "og:title": "Remote phone condition checks for trade-in and resale · Lustre" "twitter:image": "https://getlustre.co.uk/_og/d/a_Remote%2Bphone%2Bcondition%2Bchecks%2Bfor%2Btrade-in%2Band%2Bresale%2Cc_Lustre.takumi%2Clabel_For%2Btrade-in%2Band%2Bresale%2Ctitle_Remote%2Bphone%2Bcondition%2Bchecks%2Bfor%2Btrade-in%2Band%2Bresale%2Cdescription_~U2VlIGEgcGhvbmXigJlzIHJlYWwgY29uZGl0aW9uIGJlZm9yZSB5b3UgbWFrZSBhbiBvZmZlci4gQ3VzdG9tZXJzIGNoZWNrIHRoZWlyIG93biBwaG9uZSBpbiBhYm91dCB0d28gbWludXRlcywgd2l0aCBubyBhcHAsIGFuZCB5b3UgZ2V0IHRoZSBzY3JlZW4sIGJhY2sgYW5kIGFuIGluZGVwZW5kZW50IElNRUkgbG9va3VwIGJ5IEFQSS4%2Cp_Ii90cmFkZS1pbiI.png" "twitter:image:alt": "Remote phone condition checks for trade-in and resale" --- > Index of every page on this site: [llms.txt](https://getlustre.co.uk/llms.txt) For trade-in and resale # **Know a phone’s condition before it’s in your hands.** Customers check their own phone in about two minutes, with no app to install, before you make an offer or send packaging. You get the screen and back damage analysis and an independent IMEI lookup by API. [**Talk to us **](https://getlustre.co.uk/contact) [**Try Lustre **](https://getlustre.co.uk/demo) ## **Quote on real condition** Make your offer from a damage analysis of the actual phone, not from what the customer says it’s like. ## **Fewer surprises on arrival** When the offer matches the phone’s real condition, fewer devices need re-quoting when they arrive, and fewer customers are disappointed. ## **Selling to other people** Give buyers condition evidence checked on the device itself, for marketplaces and resale where the buyer never sees the phone first. Evidence you can rely on ## **The condition, not the description.** Every check covers the whole phone and is built to show it’s the one being sold. - ### **Screen condition** Cracks, scratches, dead pixels and discolouration, with a cracked screen protector caught rather than mistaken for the screen. - ### **Back and camera** Back glass, dents, chips and cracked camera lenses, with anything that can’t come off declared and noted. - ### **The phone you’re buying** Built-in verification confirms the photos are of the phone being checked. - ### **Independent IMEI lookup** Captured on the device, looked up independently and matched against the make and model the customer gave. How it works ## **About two minutes for your customer. No app. ** The check runs in the phone’s own browser on iPhone and Android. [**See the full walkthrough **](https://getlustre.co.uk/#how-it-works) 1. **1** Create a check with one API call, or have Lustre text the link to your customer. 2. **2** Your customer photographs the screen in a mirror, verified as the same phone as they go. 3. **3** Then the back and camera, with cases off or declared. 4. **4** You get the damage analysis and an independent IMEI lookup by API or webhook. ## **See it on your own phone. ** Tell us about your product and volumes, and we’ll show you how Lustre fits. 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