--- title: "Remote phone inspections for insurers · Lustre" description: "Put pre-existing phone damage on record before cover starts. Policyholders check their own phone in about two minutes, with no app, and you get the evidence by API." canonical_url: "https://getlustre.co.uk/insurance" meta: "og:description": "Put pre-existing phone damage on record before cover starts. Policyholders check their own phone in about two minutes, with no app, and you get the evidence by API." "og:image": "https://getlustre.co.uk/_og/d/a_Remote%2Bphone%2Binspections%2Bfor%2Binsurers%2Cc_Lustre.takumi%2Clabel_For%2Binsurers%2Ctitle_Remote%2Bphone%2Binspections%2Bfor%2Binsurers%2Cdescription_~UHV0IHByZS1leGlzdGluZyBwaG9uZSBkYW1hZ2Ugb24gcmVjb3JkIGJlZm9yZSBjb3ZlciBzdGFydHMuIFBvbGljeWhvbGRlcnMgY2hlY2sgdGhlaXIgb3duIHBob25lIGluIGFib3V0IHR3byBtaW51dGVzLCB3aXRoIG5vIGFwcCwgYW5kIHlvdSBnZXQgdGhlIGV2aWRlbmNlIGJ5IEFQSS4%2Cp_Ii9pbnN1cmFuY2Ui.png" "og:image:alt": "Remote phone inspections for insurers" "og:image:height": "630" "og:image:type": image/png "og:image:width": "1200" "og:title": "Remote phone inspections for insurers · Lustre" "twitter:image": "https://getlustre.co.uk/_og/d/a_Remote%2Bphone%2Binspections%2Bfor%2Binsurers%2Cc_Lustre.takumi%2Clabel_For%2Binsurers%2Ctitle_Remote%2Bphone%2Binspections%2Bfor%2Binsurers%2Cdescription_~UHV0IHByZS1leGlzdGluZyBwaG9uZSBkYW1hZ2Ugb24gcmVjb3JkIGJlZm9yZSBjb3ZlciBzdGFydHMuIFBvbGljeWhvbGRlcnMgY2hlY2sgdGhlaXIgb3duIHBob25lIGluIGFib3V0IHR3byBtaW51dGVzLCB3aXRoIG5vIGFwcCwgYW5kIHlvdSBnZXQgdGhlIGV2aWRlbmNlIGJ5IEFQSS4%2Cp_Ii9pbnN1cmFuY2Ui.png" "twitter:image:alt": "Remote phone inspections for insurers" --- > Index of every page on this site: [llms.txt](https://getlustre.co.uk/llms.txt) For insurers # **Check a phone’s condition before cover starts.** In a Cifas survey, one in five UK adults believed it was legal to claim for accidental phone damage from before their policy started. It isn’t, but it’s hard to disprove after the fact. With Lustre, policyholders check their own phone in about two minutes, with no app to install, and you get the evidence by API: screen and back damage and an independent IMEI lookup. [**Talk to us **](https://getlustre.co.uk/contact) [**Try Lustre **](https://getlustre.co.uk/demo) ## **Before cover starts** Record the phone’s condition when the policy is sold, so you have evidence if damage that was already there becomes a claim later. ## **When a claim comes in** Get an independent read on the damage being claimed for, checked on the device itself, before you arrange a repair or replacement. ## **Confirm the insured phone** The IMEI is captured on the device and matched against the make and model on the policy, so you can see when they don’t match. Evidence you can rely on ## **Evidence that stands up.** Every check is built to show it’s the right phone, photographed honestly. - ### **Same-device proof** Verification built into the photo step confirms the pictures are of the phone being checked, not a different one. - ### **Independent IMEI lookup** Captured on the device, looked up independently and checked against the make and model you provided. - ### **Protectors and cases** A cracked screen protector is caught and retaken, not mistaken for a cracked screen. Cases come off, or are declared and noted. - ### **Straight into your systems** A clear result for the screen and the back, delivered by API or webhook into your policy or claims system. How it works ## **About two minutes for your customer. No app. ** The check runs in the phone’s own browser on iPhone and Android. [**See the full walkthrough **](https://getlustre.co.uk/#how-it-works) 1. **1** Create a check with one API call, or have Lustre text the link to your customer. 2. **2** Your customer photographs the screen in a mirror, verified as the same phone as they go. 3. **3** Then the back and camera, with cases off or declared. 4. **4** You get the damage analysis and an independent IMEI lookup by API or webhook. ## **See it on your own phone. ** Tell us about your product and volumes, and we’ll show you how Lustre fits. [**Talk to us **](https://getlustre.co.uk/contact) [**Try Lustre **](https://getlustre.co.uk/demo) ```json {"@context":"https://schema.org","@graph":[{"@id":"https://getlustre.co.uk/#website","@type":"WebSite","description":"Lustre gives insurers and resellers instant, trustworthy data on a phone’s condition, checked remotely from the customer’s own browser.","name":"Lustre","url":"https://getlustre.co.uk/","publisher":{"@id":"https://getlustre.co.uk/#identity"}},{"@id":"https://getlustre.co.uk/insurance#webpage","@type":"WebPage","description":"Put pre-existing phone damage on record before cover starts. 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