--- title: "Blog · Lustre" description: "Device condition, claims, trade-in and resale: what goes wrong when nobody can see the phone, and how remote checks help." canonical_url: "https://getlustre.co.uk/blog" meta: "og:description": "Device condition, claims, trade-in and resale: what goes wrong when nobody can see the phone, and how remote checks help." "og:image": "https://getlustre.co.uk/_og/d/a_Notes%2Bon%2Bdevice%2Bcondition%2Cc_Lustre.takumi%2Clabel_Lustre%2Bblog%2Ctitle_Notes%2Bon%2Bdevice%2Bcondition%2Cdescription_~RGV2aWNlIGNvbmRpdGlvbiwgY2xhaW1zLCB0cmFkZS1pbiBhbmQgcmVzYWxlOiB3aGF0IGdvZXMgd3Jvbmcgd2hlbiBub2JvZHkgY2FuIHNlZSB0aGUgcGhvbmUsIGFuZCBob3cgcmVtb3RlIGNoZWNrcyBoZWxwLg%2Cp_Ii9ibG9nIg.png" "og:image:alt": "Notes on device condition" "og:image:height": "630" "og:image:type": image/png "og:image:width": "1200" "og:title": "Blog · Lustre" "twitter:image": "https://getlustre.co.uk/_og/d/a_Notes%2Bon%2Bdevice%2Bcondition%2Cc_Lustre.takumi%2Clabel_Lustre%2Bblog%2Ctitle_Notes%2Bon%2Bdevice%2Bcondition%2Cdescription_~RGV2aWNlIGNvbmRpdGlvbiwgY2xhaW1zLCB0cmFkZS1pbiBhbmQgcmVzYWxlOiB3aGF0IGdvZXMgd3Jvbmcgd2hlbiBub2JvZHkgY2FuIHNlZSB0aGUgcGhvbmUsIGFuZCBob3cgcmVtb3RlIGNoZWNrcyBoZWxwLg%2Cp_Ii9ibG9nIg.png" "twitter:image:alt": "Notes on device condition" --- > Index of every page on this site: [llms.txt](https://getlustre.co.uk/llms.txt) Blog # **Notes on device condition. ** Claims, trade-ins and resale: what goes wrong when nobody can see the phone, and how to fix it. - [**Trade-in and resale**3 November 2026·3 min read

**There are nearly three old phones in every home. Here’s how to get more of them traded in**

UK households hold millions of unused phones worth real money. A firm offer based on the phone’s real condition gives people a reason to sell, and gives you stock you can count on.](https://getlustre.co.uk/blog/old-phones-in-the-drawer) - [**Insurance and resale**27 October 2026·3 min read

**Stolen phones are sold on. Know which phone you’re dealing with**

Stolen phones are resold here and abroad, and the IMEI is how a phone is identified and blocked. Capturing it during the check, not from a form, gives insurers and resellers a better idea of which phone they’re dealing with.](https://getlustre.co.uk/blog/verify-the-imei) - [**Trade-in and resale**8 October 2026·3 min read

**Why trade-in quotes get cut on arrival, and how to quote on real condition**

Self-graded trade-ins lead to re-quotes when the phone arrives, and re-quotes lose customers. Seeing the phone’s real condition before you make an offer fixes the problem at the start.](https://getlustre.co.uk/blog/trade-in-quotes-cut-on-arrival) - [**Insurance**29 September 2026·3 min read

**Phone claims should be as easy as buying the cover. The evidence can be too**

Under the Consumer Duty, insurers shouldn’t put unreasonable barriers in the way of a claim, but they still need evidence. A two-minute check on the phone itself gives them both.](https://getlustre.co.uk/blog/phone-claims-without-unreasonable-barriers) - [**Insurance**15 September 2026·4 min read

**Pre-existing damage is the phone claim you can’t disprove**

When nobody records a phone’s condition at the start of a policy, an insurer has no way to tell old damage from new. A two-minute check at policy sale changes that.](https://getlustre.co.uk/blog/pre-existing-damage-phone-insurance) ```json {"@context":"https://schema.org","@graph":[{"@id":"https://getlustre.co.uk/#website","@type":"WebSite","description":"Lustre gives insurers and resellers instant, trustworthy data on a phone’s condition, checked remotely from the customer’s own browser.","name":"Lustre","url":"https://getlustre.co.uk/","publisher":{"@id":"https://getlustre.co.uk/#identity"}},{"@id":"https://getlustre.co.uk/blog#webpage","description":"Device condition, claims, trade-in and resale: what goes wrong when nobody can see the phone, and how remote checks help.","name":"Blog · Lustre","url":"https://getlustre.co.uk/blog","@type":["WebPage","CollectionPage"],"breadcrumb":{"@id":"https://getlustre.co.uk/blog#breadcrumb"},"isPartOf":{"@id":"https://getlustre.co.uk/#website"},"mainEntity":{"@id":"https://getlustre.co.uk/blog#posts"},"potentialAction":[{"@type":"ReadAction","target":["https://getlustre.co.uk/blog"]}],"primaryImageOfPage":{"@id":"https://getlustre.co.uk/#logo"}},{"@id":"https://getlustre.co.uk/#identity","@type":"Organization","description":"Lustre gives insurers and resellers instant, trustworthy data on a phone’s condition, checked remotely from the customer’s own browser.","email":"hello@getlustre.co.uk","name":"Lustre","url":"https://getlustre.co.uk","areaServed":{"@type":"Country","name":"United Kingdom"},"contactPoint":{"@type":"ContactPoint","contactType":"sales","email":"hello@getlustre.co.uk","url":"https://getlustre.co.uk/contact","areaServed":"GB","availableLanguage":"en"},"knowsAbout":["Remote phone condition checks","Mobile device inspection","Phone screen damage detection","IMEI lookup","Device insurance claims","Phone trade-in grading"],"logo":{"@id":"https://getlustre.co.uk/#logo"}},{"@id":"https://getlustre.co.uk/blog#breadcrumb","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","name":"Home","item":"https://getlustre.co.uk","position":1},{"@type":"ListItem","name":"Blog","position":2}]},{"@id":"https://getlustre.co.uk/blog#posts","@type":"ItemList","itemListElement":[{"@type":"ListItem","name":"There are nearly three old phones in every home. Here’s how to get more of them traded in","item":"https://getlustre.co.uk/blog/old-phones-in-the-drawer","position":1},{"@type":"ListItem","name":"Stolen phones are sold on. Know which phone you’re dealing with","item":"https://getlustre.co.uk/blog/verify-the-imei","position":2},{"@type":"ListItem","name":"Why trade-in quotes get cut on arrival, and how to quote on real condition","item":"https://getlustre.co.uk/blog/trade-in-quotes-cut-on-arrival","position":3},{"@type":"ListItem","name":"Phone claims should be as easy as buying the cover. The evidence can be too","item":"https://getlustre.co.uk/blog/phone-claims-without-unreasonable-barriers","position":4},{"@type":"ListItem","name":"Pre-existing damage is the phone claim you can’t disprove","item":"https://getlustre.co.uk/blog/pre-existing-damage-phone-insurance","position":5}]},{"@id":"https://getlustre.co.uk/#logo","@type":"ImageObject","caption":"Lustre","contentUrl":"https://getlustre.co.uk/logo.png","inLanguage":"en-GB","url":"https://getlustre.co.uk/logo.png"}]} ``` ## Sitemap See the full [sitemap](https://getlustre.co.uk/sitemap.md) for all pages.